Own every issue.
Customer reports, meter faults, charger issues, and asset risks become assigned work with status and history.
Triage · 3
P1 · 1TKT-882 · CGR-03 · Abuja Apo
Connector fault · CCS2 lock
KIK. Ibrahim
SLA 02:14
TKT-880 · BATT-04 · Abuja-07
Cell voltage drift · 0.18V
GUG. Umeh
SLA 11:40
Dispatched · 4
avg 3h 20mTKT-881 · Lagos-04 · BATT-02
Cell voltage drift, swap needed
OAO. Adeyemi
SLA 06:40
TKT-878 · MTR-1182 · Ibadan-12
Smart meter offline · 14d
FAF. Amoo
SLA 22:00
TKT-876 · CGR-11 · VI Hub
Slow ramp · 7.4 kW capping
KEK. Etim
SLA breach +18m
Resolved · 18
last 24hTKT-874 · INV-21 · Lagos-04
Inverter fan failure, swapped
OAO. Adeyemi
Within SLA
TKT-871 · CGR-22 · Lekki Mall
Cable wear · re-terminated
KIK. Ibrahim
Within SLA
TKT-869 · MTR-0904 · Kano-02
Reading mismatch · meter calibrated
FAF. Amoo
Within SLA